In today’s Federal Register (79 FR 42765) the CFPB published a proposed policy statement requesting public comment regarding adding consumer complaint narrative data to its consumer complaint database. As stated in the proposed policy statement, the CFPB currently discloses certain complaint data it receives regarding consumer financial products and services through its web-based database (“Consumer Complaint Database”) that is available to the public. The CFPB proposes to expand that disclosure to include unstructured consumer complaint narrative data. Only those narratives for which consumer consent has been obtained and personal information scrubbing standard and methodology applied would be subject to disclosure. The proposed policy would supplement the CFPB’s existing policy statements establishing and expanding the Consumer Complaint Database. You may submit comments regarding the proposed policy statement, identified by Docket No. CFPB-2014-0016, by any of the following methods: • Electronic: http://www.regulations.gov. Follow the instructions for submitting comments. • Mail: Monica Jackson, Office of the Executive Secretary, Consumer Financial Protection Bureau, 1700 G Street NW., Washington, DC 20552. • Hand Delivery/Courier: Monica Jackson, Office of the Executive Secretary, Consumer Financial Protection Bureau, 1275 First Street NE., Washington, DC 20002. Comments are due on or before September 22, 2014.
