In the March 18, 2019, issue of the Federal Register (84 FR 9762) the CFPB
published the eighteenth edition of its Supervisory Highlights that reports examination findings in the areas of automobile loan servicing, deposits, mortgage servicing, and remittances that were generally completed between June 2018 and November 2018. The Supervisory Highlights do not impose any new or different legal requirements, and all violations described are based only on those specific facts and circumstances noted during those examinations.
This memorandum focuses only on that part of the Supervisory Highlights relating to mortgage servicing. The reported examinations identified unfair acts or practices for charging consumers unauthorized amounts, deceptive acts or practices for misrepresenting aspects of private mortgage insurance cancellation, and violation(s) of Regulation X loss mitigation requirements.