In the April 17, 2018, issue of the Federal Register (83 FR 16839, click here), the CFPB published a request for information (RFI) seeking comments and information to assist it in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate.

 

The following is a redaction of the above RFI published by the CFPB in the Federal Register. The redacted text contains the essential information needed to submit the requested information and comments on the CFPB’s handling of consumer complaints. This memorandum does not address that part of the RFI regarding consumer inquires.

 

You may submit information and other comments, identified by Docket No. CFPB–2018–0014, by any of the following methods:

  • Electronic: Go to http://www.regulations.gov. Follow the instructions for submitting comments.
  • Email: [email protected] Include Docket No. CFPB–2018–0014 in the subject line of the message.
  • Mail: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552.
  • Hand Delivery/Courier: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552.

 

Comments must be received by July 16, 2018, and must include the document title and docket number. Commenters are requested to note the number of the topic(s)   commented on at the top of each response but do not need to comment on all topics.

 

Complete Memorandum