The last few months have taught us all many lessons about change, resilience and adaptability. Working from their home offices, our team continues to provide our clients with an incredible level of service that has been our hallmark. And they’re taking on an increased workload due to an unprecedented volume of files in recent months — both refi’s and a resurgence of purchase mortgages.

I’ve had a chance to thank each of them personally and to see how they’re doing. We’ve had some wonderful conversations, and I couldn’t be prouder of their positive attitudes and exceptional work for our clients.

To recognize team members’ contributions, we’re kicking off a new series this month called ‘The Extra Mile’ where we’ll shine the spotlight on those who live our core values each day – taking care of one another and our clients – with a positive attitude and willingness to rise to any task.

As always, we thank you for your business and your trust in our team.

Up next: Going the Extra Mile: John Gage