As Tom mentioned in our last newsletter, our team has found some creative ways to stay connected while working from home. Recently, Flower Mound Closing Manager Millie Simmons hosted a BM&G after-hours painting party taught by her cousin April Mondini, owner of Loose Brushes. Millie reports that the team had a terrific time honing their artistic skills, and that there …
Getting to Know the BM&G Team: Chance Mann
Each month we’re asking team members eight questions about themselves – from fun facts to superpowers and the best part of working at BM&G. Next up in our profile series is our newest Client Relations Specialist Chance Mann. 1. BM&G office location: Houston – though I work remotely from Cumming, Georgia 2. Number of years at BM&G: I started March 23, 2020 …
Best Practices: COC and LE’s
This month, we’re checking in with our Dallas Closing Supervisor/Assistant Fulfillment Manager, Judy Phothisen, for advice for a common question related to closing. Judy, I am new to correspondence and would like clarification on an issue I see regularly. If a loan amount change request completed on June 5 — with a Change of Circumstances (COC) form-no LE issued and …
Now Premiering: ‘Warranty Deeds and Deeds of Trust’ Video
We’re premiering our latest video on Warranty Deeds and Deeds of Trust presented by our Houston-based Attorney Nick Stevens. In the video, Nick breaks down the difference between the two, how they’re used and for what circumstances – and some other helpful reminders. As always, we are here to serve you, and welcome your calls and emails. By the way, be sure …
Update From Tom: Change and Resiliency
The last few months have taught us all many lessons about change, resilience and adaptability. Working from their home offices, our team continues to provide our clients with an incredible level of service that has been our hallmark. And they’re taking on an increased workload due to an unprecedented volume of files in recent months — both refi’s and a …
Best Practices: The Disney of Doc Prep
Last year, Tom Black attended Disney University in Orlando to learn from the customer experience experts at one of the world’s most beloved companies. As a long-time Disney fan, he wanted to hear how the entertainment giant delights its customers so that BM&G might apply some of those best practices to our firm’s goal to continuously improve our service. “During …
Going the Extra Mile: John Gage
When news first came of a potential for the COVID-19 pandemic first came, our Operations Manager John Gage and his terrific IT team acted quickly to ensure a successful transition to a work-from-home environment for all but a handful of skeleton staff. “We had a bit of an advantage because even before the pandemic, one-third of our employees were already …
Update from Tom: Change and Resiliency
The last few months have taught us all many lessons about change, resilience and adaptability. Working from their home offices, our team continues to provide our clients with an incredible level of service that has been our hallmark. And they’re taking on an increased workload due to an unprecedented volume of files in recent months — both refi’s and a …
Now Premiering: ‘Warranty Deeds and Deeds of Trust’ Video
We’re premiering our latest video on Warranty Deeds and Deeds of Trust presented by our Houston-based Attorney Nick Stevens. In the video, Nick breaks down the difference between the two, how they’re used and for what circumstances – and some other helpful reminders. As always, we are here to serve you, and welcome your calls and emails. By the way, …
Best Practices: COC and LE’s
This month, we’re checking in with our Dallas Closing Supervisor/Assistant Fulfillment Manager, Judy Phothisen, for advice for a common question related to closing. Judy, I am new to correspondence and would like clarification on an issue I see regularly. If a loan amount change request completed on June 5 — with a Change of Circumstances (COC) form-no LE issued and …