Each month we’re profiling a member of the BM&G team who’s gone the extra mile – above and beyond the call of duty – for the team and our clients. This month, we’re featuring Houston Operations Manager Robin Lyons.
Robin Lyons has more than risen to a trifecta of recent challenges: seamlessly serving clients during an unprecedented pandemic, transitioning team members to home offices, and servicing the Houston office’s historically high volume of business. Tom Black says Robin has done an amazing job of handling the record-setting influx of business while ensuring the safety and security of her team. All the while, he says she’s done it with a positive attitude and her trademark can-do style.
When news about the virus first hit, the BM&G management team made the decision to move all but a skeleton crew of employees to home offices, in Houston and throughout the network. Robin managed the phased-in process, which started in mid-March, migrating one or two employees to home offices each day. By March 22, Robin says that methodical approach ensured her team could seamlessly support her office’s clients without interruption.
Robin says since that time, her team has put in some remarkable hours — and some weekends — to service record-breaking business. She attributes their success to the Houston crew’s hard work, and says each of them have gone to extraordinary measures, working together to ensure satisfied clients in true BM&G style.
Robin says her team is busier than they’ve ever been with refi’s and now with an increase in purchase mortgages. In fact, the Houston office has set records for its volume each month of the year. Ryan Black adds, “I’m amazed each day by Robin’s incredible work ethic, dedication, and leadership during this unprecedented time. I’m so proud of her and our whole Houston team!”
Thank you for going the extra mile, Robin!