Each month we’re profiling a member of the BM&G team who’s gone the extra mile – above and beyond the call of duty – for the team and our clients. This month, we’re featuring Flower Mound Closing Operations Manager Shelly Rubey.
Taking care of clients and her team during an era of record volume and an unprecedented global health crisis has been a labor of love for 21-year firm veteran Shelly Rubey. Without a doubt, recent months have been challenging for everyone, but Shelly says there’s no place she’d rather be, crediting the firm’s leadership and collaborative team spirit.
Shelly says she can’t over-praise her teammates, who’ve stepped up to the task of handling record volumes of business since the first of the year. Then came COVID-19 and the migration of most of the firm’s employees to home offices. Despite the disruption, Shelly says her relationships with her team have never been stronger. Instead of breakroom or lunchtime conversations to catch up with her colleagues, Shelly stays in touch with her team with phone calls to chat about the latest news on family and friends.
When it comes to clients, Shelly ensures they remain a top priority despite the current environment, adding they’ve never been more important than they are today. In fact, clients tell Shelly they appreciate the firm’s reliability and are reassured when they get a friendly voice on the other end of the line ready to help. Shelly’s connections with clients haven’t suffered in the least, and she maintains those relationships with frequent phone calls.
Adaptability has been the mantra of the team, learning new ways of doing business, and getting comfortable with technology to stay in touch. What does she miss the most? Hugs with her team. Shelly, we’re optimistic you’ll be able to hug again soon.
Thank you for your dedication to the firm, your team, and our wonderful clients!