Continuing our series on how we live our values, we’ll focus here on how we strive to demonstrate a caring attitude for our clients.  First, a quick reminder of the six values that govern our business:

  • Conduct ourselves with integrity and trust
  • Maintain a customer focus – every customer, every contact.
  • Demonstrate a caring attitude for our clients.
  • Insist on teamwork and honest communication.
  • Treat one another with respect.
  • Improve continuously.

For our firm, a caring attitude for our clients translates into providing excellent customer service that enhances your business and helps you stand out from your competitors.  Bill Evans, a friend to our firm and expert on the topic, sums it up nicely:

“People don’t care how much you know until they know how much you care.”

We believe no truer words have been said, and we work to live those words – with every client, every day.  It’s not a mindset we turn on and off on a whim but a belief system that governs our work.  We thank you for your business, for your appreciation of our customer service, and for partnering with Black, Mann & Graham.