Happy New Year!
As we start a new year, I want to take this opportunity to say thank you for your business, trust and partnership with BM&G. Last year was marked by significant growth and progress – as we undertook a number of ‘firsts,’ most notably, working toward our goal of becoming the Disney of Doc Prep. You might be interested to know many of our improvements started with suggestions from our team on how to provide the best possible service to you.
To that end, we made a goal of meeting in-person with our largest clients to ask how we’re doing and to get input on how we might provide even better service. We also continued to develop machine learning expertise as a tool for reviewing files, adding new source data (appraisals and surveys for example) and other uses. We’re also working to regularly share best practices, legal insights and firm news through our newsletters, social media program, and our Clients & Friends memos. Last, we’re increasing our commitment to employees, providing them new training and learning.
We expect 2020 to be another outstanding year for the firm. As we work to make continual improvements in our service, we are always open to hearing your suggestions, too. Please feel free to reach out to me anytime at [email protected].