One of the six primary functions of the CFPB is “collecting, investigating, and responding to consumer complaints” (12 USC 5511(c)(2)). In the March 6, 2018, issue of the Federal Register (83 FR 9499, click here), the CFPB published a request for information (RFI) seeking comments and information to assist the CFPB in assessing potential changes that can be implemented to the CFPB’s public reporting practices of consumer complaint information and to consider whether any changes to the practices would be appropriate.

The following is a redaction of the above RFI published by the CFPB in the Federal Register. The redacted text contains the essential information needed to submit the requested information and comments.

You may submit information and other comments, identified by Docket No. CFPB–2018–0006, by any of the following methods:
• Electronic: Go to http://www.regulations.gov. Follow the instructions for submitting comments.
• Email: [email protected] Include Docket No. CFPB–2018–0006 in the subject line of the message.
• Mail: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552.
• Hand Delivery/Courier: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552.

Comments must be received by June 4, 2018, and must include the document title and docket number. Commenters are requested to note the number of the topic(s) commented on at the top of each response. Commenters do not need to comment all topics.

Complete Memorandum